Getting Started at Novus Behavioral Health
Welcome to the Novus family. Here's your map.
Your mental well-being is our top priority, and we're here to support you at every step. To make your journey smooth from day one, here are the six things to do before your first visit.
Create your patient portal account
Your invitation arrives by email from Novus Behavioral Health. The portal holds your upcoming appointments, secure messaging with your care team, your intake forms, and billing — setup takes just a few minutes.
Complete your new-patient questionnaires
These personalized intake forms (about 20–30 minutes) let us tailor your care before you ever sit down. They're due at least one day before your first appointment — if they aren't in, we'll need to reschedule you.
Watch for your appointment reminders
Reminders arrive by email a week, two days, and one day before your visit. If you can't make it, call us — letting us know means another patient gets the care they need.
Pay securely in the portal
Pay any balance and keep a card on file in the portal's Billing section before your visit — quick, private, and no front-desk awkwardness on the day.
Get ready for video visits (telehealth)
Your secure video link arrives before your appointment. Sign in a few minutes early to let any updates run, collect your thoughts, and settle somewhere quiet and private.
Review our attendance policy
Each appointment slot is held for you alone — we never overbook. Understanding the policy up front keeps scheduling fair for everyone. To cancel or reschedule, call or text (931) 820-0242.
Your trust means the world.
We're grateful you chose Novus Behavioral Health as your partner on the journey to better mental health. We're committed to providing the highest level of care and support — and if there's anything we can improve, please tell us. Your feedback is invaluable, and we're here to listen.