Everything you need, one page.

Portal access and forms for current patients — and referral details for the providers who trust us with theirs.

For patients

Your portal and paperwork.

Patient portal (CHARM)

Schedule appointments, message your care team securely, and complete your intake documents — all in one place.

Open the portal

HIPAA release form

Need records sent somewhere? Complete the HIPAA Release of Information and return it to us — we'll forward records within 5 business days at no cost.

Download the form (PDF)

Policies & procedures

Our required policies, notifications, and agreements — the same documents you'll acknowledge in your intake questionnaires.

Read the policies (PDF)

Getting started guide

New here? Six simple steps from portal setup to your first 60-minute visit.

Getting started

Attendance policy

How cancellations, reschedules, and no-shows work — and why one patient per slot means the policy matters.

Attendance policy

Frequently asked questions

Prescriptions, prior authorizations, records requests, ages we see, and everything else patients ask.

Read the FAQ

For providers

Referring a patient to Novus.

We're glad to partner with you. Novus provides psychiatric evaluation, medication management, ketamine infusion therapy, Spravato®, NeuroStar® TMS, and GeneSight® testing for patients ages 13 and up in the Clarksville / Fort Campbell area — in office and by telehealth.

Fax referrals: (833) 551-4830 — include demographics, insurance, and reason for referral
Call or text: (931) 820-0242 · Email: hello@novusbh.com
VA providers: Community Care referrals (RFS) welcome — we can also initiate the referral on the patient's behalf
Therapists: we're happy to co-manage — we handle diagnosis and medication while your client continues therapy with you

Patients are typically contacted the same day their referral or registration arrives.

Ready to feel like yourself again?

In crisis right now? Call or text 988 — the Suicide & Crisis Lifeline is free and available 24/7.