Your information, protected.

Introduction

This Privacy Policy describes Novus Behavioral Health's policies and procedures regarding the collection, use, and disclosure of your information when you use our services. It also explains your privacy rights and how applicable laws protect your information.

We use your personal information to provide, maintain, and improve our services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Novus Behavioral Health is committed to protecting your privacy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Information we collect

We collect only the information necessary to provide and improve our services. This may include:

• Name
• Email address
• Phone number
• Information you provide when requesting services, scheduling appointments, completing forms, or communicating with our office

We do not sell or rent your personal information.

How we use your information

We use your information to provide our services and communicate with you, including to:

• Provide, operate, and maintain our services
• Manage patient registration, scheduling, and account-related matters
• Provide services you have requested
• Communicate with you by email, phone, SMS, or other electronic methods regarding appointments and reminders, scheduling changes, account notifications, service updates, support requests, and other healthcare-related or transactional communications
• Respond to questions, requests, or inquiries
• Manage customer and patient support needs

Messages sent through our services may be stored on secure servers. Some hosting, communication, and storage services may be provided by trusted third-party vendors acting on our behalf.

SMS disclosure

By providing your mobile phone number and opting in to receive SMS communications from Novus Behavioral Health, you consent to receive recurring text messages related to your appointments, account, service updates, customer support, and other transactional communications.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to unsubscribe at any time.
• Reply HELP for assistance.

Consent to receive text messages is not a condition of receiving healthcare services. SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

Disclosure of your information

Novus Behavioral Health does not share patient or client information with third parties for marketing, promotional, or advertising purposes. We may disclose your information only under the following circumstances:

• With your consent
• To provide healthcare, administrative, billing, scheduling, technology, or communication services on our behalf
• To trusted service providers operating under confidentiality and data-protection agreements
• To companies under common ownership or control with Novus Behavioral Health, when permitted by law and this Privacy Policy
• To comply with legal obligations, subpoenas, court orders, regulatory requirements, or other lawful requests
• To investigate fraud, illegal activity, security concerns, or threats to the safety and rights of our patients, staff, or others
• In connection with a merger, acquisition, restructuring, or sale of company assets

We may also share aggregated or anonymized information that cannot reasonably identify an individual.

Healthcare information

Certain information collected by Novus Behavioral Health may be considered protected health information under the Health Insurance Portability and Accountability Act (HIPAA). The use and disclosure of protected health information is also governed by our Notice of Privacy Practices and other applicable federal and state laws. This website Privacy Policy does not replace our Notice of Privacy Practices.

International data transfers

Your information may be transferred to or processed in jurisdictions outside your state or country where privacy laws may differ. We take reasonable steps to ensure that information remains appropriately protected wherever it is processed.

Data retention

We retain personal information only as long as reasonably necessary to provide our services, maintain healthcare and business records, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect the security and integrity of our systems. Healthcare records may be retained for longer periods when required by applicable law.

Cookies and tracking technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, improve website performance, and analyze website traffic. You may disable cookies through your browser settings; some website features may not function properly if cookies are disabled.

Your rights

Subject to applicable law, you may have the right to:

• Access certain personal information
• Request correction of inaccurate information
• Request deletion of certain information when legally permitted
• Withdraw consent for certain communications
• Opt out of SMS communications by replying STOP
• Ask questions about how your information is collected or used

Requests involving protected health information may be subject to additional requirements under HIPAA and our Notice of Privacy Practices.

Contact us

If you have questions about this Privacy Policy or your personal information, please contact us:

Novus Behavioral Health
556 Fire Station Road, Suite A
Clarksville, TN 37043
Phone: (931) 820-0242
Email: hello@novusbh.com

Changes to this privacy policy

We may update this Privacy Policy periodically. Any revisions will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes become effective constitutes acknowledgment of the revised Privacy Policy.

By using our services, you acknowledge that you have read and understand this Privacy Policy.