Welcome to the Novus family. Here's your map.
Your mental well-being is our top priority, and we're here to support you at every step. To make your journey smooth from day one, here are the six things to do before your first visit.
Create your patient portal account
The invitation link arrives by email from our CHARM system. Your portal gives you appointment scheduling, secure messaging with your provider, and your documents — setup takes just a few minutes.
Complete your new-patient questionnaires
These personalized intake forms (about 20–30 minutes) let us tailor your care before you ever sit down. They're due at least one day before your first appointment — if they aren't in, we'll need to reschedule you.
Confirm your attendance by text
When our confirmation text arrives, a quick reply keeps your slot yours — and letting us know if you can't make it means another patient gets the care they need.
Pay through the secure text link
We collect payment before your visit through a secure link sent by text — quick, private, and no front-desk awkwardness on the day.
Get comfortable with Zoom (telehealth visits)
Your meeting link arrives in advance. Sign in a few minutes early to let any updates run, collect your thoughts, and settle somewhere quiet and private.
Review our attendance policy
Each appointment slot is held for you alone — we never overbook. Understanding the policy up front keeps scheduling fair for everyone.
Your trust means the world.
We're grateful you chose Novus Behavioral Health as your partner on the journey to better mental health. We're committed to providing the highest level of care and support — and if there's anything we can improve, please tell us. Your feedback is invaluable, and we're here to listen.